by Professor Neil | Mar 15, 2017 | Business Development, Business Startup, Content Marketing
Today, customers expect service from multiple locations in multiple ways. Providing customer service via social media really is no longer a choice. If you have social media accounts for your business, you have no choice but to also answer questions, deal with issues,...
by Professor Neil | Feb 23, 2017 | Business Development, Uncategorized
Customer service teams are on the forefront of the customer experience. They know probably more than you do (if you’re not serving customers directly) about what the customer needs and what they need to serve the customer. So, in addition to these tips, ask your CSAs...
by Professor Neil | Jan 30, 2017 | Business Development, Marketing, Online Marketing
Did you know that your customers are much more likely to tell their friends bad stuff that you do than good stuff – unless the good stuff is extraordinary? They already expect to see fast-loading shopping websites, secure shopping experiences, and one-click...
by Professor Neil | Jan 20, 2017 | Business Development, Marketing, Personal Development
Entrepreneurs are the type of people who see opportunities in almost everything. They see the closed door and they search for a key. They love innovation and they are always trying to figure out how they can create value for their customers. Not everyone is born...
by Professor Neil | Jan 16, 2017 | Business Development, Business Startup, Marketing
Affiliate marketers have an interesting challenge when it comes to promoting products and services that aren’t their own. They need to establish themselves as experts but it’s not their products, so how do they do that? First of all, most products being sold today...
by Professor Neil | Jan 12, 2017 | Business Development, Business Startup
When you decide to become an entrepreneur you have a lot of decisions to make. The first choice is what type of business is right for you. Your business is going to be your entire life from sunup until sundown, so you may as well choose something that you really like...
